At Every Shoe Fit, we want you to be completely satisfied with your footwear and apparel purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order. Please note:

  • Items must be in resalable condition with original packaging
  • Shoes must be tried on clean surfaces only
  • We cannot accept returns on crib shoes due to hygiene reasons

Important Note on Final Sale Items

Certain clearance or specially marked items may be final sale and not eligible for return or exchange. These will be clearly indicated on the product page.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit a request within 15 days of delivery by emailing [email protected] with the subject line “Return/Exchange Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for approval – Our team will respond within 2 business days with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our warehouse at:
    Every Shoe Fit Returns
    42 Edison Road
    Manchester, US 06040

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Every Shoe Fit Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) for return: [Product Name, Size, Color]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund to original payment method/Exchange for [specific product if known]/Store credit]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: It may take additional time for the refund to appear on your bank or credit card statement depending on their processing times.

Exchange Policy

For exchanges:

  • We’ll ship your replacement item once we receive the original item
  • If the new item is more expensive, you’ll need to pay the difference
  • If the new item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the original shipment was incorrect/damaged

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for a prepaid return label if needed

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.